A: Unfortunately if you see an item on our social media but you do not see it available on our website the item is no longer available or not inclusive.

A: please check our shipping policy form further information.

A: Once your order ships an email will be sent to you containing tracking information. If no tracking number has been sent your order has not been shipped just yet. Please allow 2-4 business days for your shipment details to update.

Please give 3-5 business days to international orders to be updated, you can contact customercare@lilo.ae for further assistance.

A: After your purchase with us a confirmation email with the details of your order are sent to you. Please ensure your checkout process is complete. You will see a page that says "Thank you for your order, here is your order number". Your email may have filtered into your spam folder. If you need us to resend it please contact us and we'll be happy to assist you.